Our Complaints Procedure
We strive to offer you the best possible service & the best clinical care; however, there may be occasions when you feel we could do better or when you wish to make a complaint.
In the first instance you may speak to our practice manager or assistant practice manager, or write to he surgery.
They will acknowledge your complaint, in writing, within 48 hours of receipt. This may not be with a solution, but it will be an acknowledgement of the problem and will give you an idea of what will be done about your concerns.
Patients wishing to complain may choose to make their complaint orally, in writing or electronically .
If you remain disfatisfied and feel that you complain cannot be resolved locally, you can register an official complaint to NHS England via the complaints manager.
PO Box 16738
0300 311 22 33